Keep track of unanswered calls

The ZelloWork PC app helps you keep track of users that may still need a response by highlighting those users in your Recents tab.

This feature is available in the pre-release version 2.22.0.6. Log into your management console and click on Releases archive to find this version.

How it works

1. Enable the feature by going to Tools > Interface > Highlight unanswered calls. You'll have 3 options to choose from:

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  • Disabled - Turns the feature off and clears any unanswered message notifications. This is the default for all PC users.
  • Strict - This mode highlights any users in the Recents tab that have not received a reply since their last incoming message. PC users will be responsible for dismissing all unanswered calls.
  • Balanced - This mode tries to discern between messages that may be quick responses, or brief message confirmations, and a new conversation. Users are only highlighted as unanswered if they have not received a reply within 15 seconds. In other words, users get 15 seconds to reply to a PC user without being marked as unanswered.

2. Once you've enabled either a Balanced or Strict option to highlight unanswered calls, you will see a red highlight for users with unanswered calls.

Clicking on the "Unanswered" link in the yellow notification highlights the user with the oldest unanswered message.

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3. You can dismiss unanswered calls in 3 ways:

  • Responding to users with unanswered calls.
  • Right-clicking on a user and selecting Mark as answered.
  • Dismiss all unanswered calls by clicking Dismiss from the bottom yellow bar.

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If you have any questions email support@zellowork.com for more information.

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