How do I add a direct contact?

By default, group channels and hidden channels will populate the contacts list of a user for one-to-one communication.

If you have dynamic channels set-up, and would like to add direct contacts for one-to-one conversations, follow these steps.

  1. Sign in to the management console and navigate to the Users section to select a user.


2. Click "+" next to "Direct Contacts" and select who needs to be added as a direct contact for that user.


Adding direct contacts to one user will automatically populate the direct contacts for the other users.

In this example, adding "0001 (Meryl Haynes)" as a direct contact for "Zack" will automatically update the contact list for both users so that they can initiate one-to-one conversations.

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