How do I add a direct contact?

By default, team channels and hidden channels will populate the contacts list of a user for one-to-one communication.

If you have dynamic channels set-up, and would like to add direct contacts for one-to-one conversations, follow these steps.

  1. Sign in to the management console and navigate to the Users section to select a user.

0601.png

2. Click "+" and select who needs to be added as a direct contact for that user.

0602.png

Adding direct contacts to one user will automatically populate the direct contacts for the other users.

In this example, adding "0001 (Meryl Haynes)" as a direct contact for "0004" will automatically update the contact list for both users so that they can initiate one-to-one conversations.

Questions? Contact us or submit a new ticket for support-related inquiries.

Was this article helpful?

0 Comments

Article is closed for comments.

0 out of 0 found this helpful