Ad Hoc channels for private group conversations

Ad Hoc Channels are a special type of channel which allows your Android and iOS users to create on-the-fly groups from their device. This type of channel is perfect for quick, temporary conversations between a few people. Admins can enable and disable Ad Hoc conversations from the Common settings on the Management Console. For larger, permanent channels, we recommend creating a regular network channel from the Management Console. 

Creating Ad Hoc Channels from Recents

This task is performed on the user's device (Android or iOS)

  1. Go to your Recents Conversations screen
  2. Select + Group Conversation 

         Ad_hoc_iphone.PNG         ad-hoc_android.png

                                 iPhone                                                                    Android 

     3. Choose the contacts you want to invite to the Ad Hoc channel and press Start.

Creating Ad Hoc Channels from Contacts

This task is performed on the user's device (Android or iOS)

  1. From your Contacts list, select a user you want to add to an Ad Hoc channel
  2. Tap the arrow on the user's display name and select Add participants

          add_participants_android.png         Add_participants_iphone.PNG

                                 iPhone                                                                    Android                      

     3. Choose the contacts you want to invite to the Ad Hoc channel and press Start.

Using Ad Hoc Channels

  • Ad Hoc channels are only displayed on the Recents list.
  • All users can connect or disconnect from the Ad Hoc channels.
  • Ad Hoc channels can be renamed by anyone who’s part of the conversation.
  • In order to join Ad Hoc Channels, all users must be on supported Android and iOS app versions:
    • Android version 3.71+
    • iOS version 3.38+

Deleting Ad Hoc Channels

  • Users can remove Ad Hoc channels from their Recents list.
  • Once removed, the user can only re-join the Ad Hoc channel if invited by a channel member.

Questions? Contact us or submit a new ticket for support-related inquiries.

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