Why is a user's location outdated or unavailable?

There are a few reasons why a user's location is outdated (purple dot) or unavailable. The most common reasons are:

1. Users must use the ZelloWork apps supporting location tracking. They will not appear on the map if they're using previous versions.

  • Android version 3.71+
  • iOS version 3.38+

2. Users may be on the latest version, but location services may be turned off from their Android or iOS settings. 

3. Users may be in a place, like inside a building, where GPS signals are unavailable. This means they could be online, and able to call, but you won't see their location in real time.

4. The user is not connected to the network. This means Zello may be in standby mode, and therefore, Zello can't get an updated location.

5. Zello is not running. The app needs to be running and online in order to send the most recent location. The user may have exited the app or his phone may just be off.

If the user's location has been unavailable for longer than 15 minutes, they will not appear on the map. You can search for this user, and see their historical location.

Questions? Contact us or submit a new ticket for support-related inquiries.

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