ZelloWork Management Console Settings Guide

These settings are available from your ZelloWork network when you sign in as the admin of the account. Your network should be something like mycompanyname.zellowork.com where mycompanyname is the name of your network.

Accessing console settings from your account

To access your settings, select “Settings” from the “Network” menu. “Desktop” is the first option. Desktop settings affect the PC app. It doesn’t affect the Zello client application on devices or the management console.

Note: Items noted with an * can be set on the admin console as the default. Users can change the setting on the Zello app. The user’s setting stays in effect until logging out and logging back in. After logging back in, the setting reverts back to the admin console’s default setting.

Desktop (PC app)

Any settings changed here affect all users on the network with Windows PCs.

General settings

Language: Selects language for the PC app.

Updates*: When there is a Zello app update, there are three choices:

  • Install automatically without user involvement.
  • Users receive a notification of an update, but they have to update it themselves.
  • Disabling updates.

Note that disabling updates can prevent your application from getting potential security updates.

Auto-away*: Check the box to turn on this feature. Based on the time set in “Auto-away timeout,” the PC app will show the user’s status as away after the user is idle for the set time.

Auto-away timeout (min)*: Enter a time in minutes to set the amount of time the app is idle before switching the user’s status to away.

PTT key code override*: Allows admin to define PTT key for the entire network, instead of configuring each device individually. This is only useful if all devices are the same.

Recording amplifier (dB)*:  Adjusts recording volume in decibels.

Playback amplifier (dB)*: Adjusts playback volume in decibels.

Conversation timeout (seconds): This setting triggers "New conversation" behavior for an incoming message. If the time since the last communication exceeds the conversation timeout setting, Zello uses a different notification sound (called "New conversation alert") and automatically selects the user who sent the message. Otherwise the Zello app considers the user engaged in an active conversation and doesn't change the contact selection for an incoming message and uses "Incoming message alert" notification sound.

Keep-alive interval: This is the polling time between the app and the service. A longer time polling time uses less bandwidth and improves battery life for those using the PC app on a laptop. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only*: Speeds sign in and improves connection reliability. However, it may delay receiving messages in real time.

Maximum history size: Limit how much space the user can store messages in history. The range is from 2 megabytes to 2 gigabytes.

Enable history: When checked, turns on the ability to store saved messages. If unchecked, it prevents the PC app from storing messages.

Protect history: Prevents history from being deleted on desktops running Zello.

Repeat call alert signal: When the user receives a call alert, the alert repeats every minute until the user responds. Options range from 1 time to unlimited (default).

Voice quality settings

Presets: Select a preset to automatically adjust voice quality settings based on selected preset.

Your choices for select presets are:

  • Best quality: This delivers the clearest conversations with minimal delay. Because it uses more packets per second, it can take more bandwidth.
  • Default desktop: Default settings used on Windows PC. Offers high quality sound when bandwidth is not an issue.
  • 3G mobile: Optimized settings for 3G mobile data.
  • Default mobile: This preset applies to only Windows Mobile.
  • Minimal bandwidth: These settings reduce bandwidth usage to avoid draining batteries.

Noise suppression: In most cases, you’ll want this on. However, if the user has a noise cancelling microphone or USB speakerphone, turning off noise suppression may improve sound quality.

Samples per second: This sets the Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packets per second: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Bitrate (bps): This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Quality: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Complexity: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packet loss optimization (%):This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Use VBR: Toggles variable bit rate. This uses data bandwidth more efficiently for higher quality. 

Jitter adjustment threshold (%): Controls the dynamic buffer size algorithm. Higher values reduce the chances of breaks in communication. Lower values reduce latency at the expense of increased probability of breaks in incoming messages.

Pre-buffering (ms): Defines the default buffer size for platforms that have the Jitter Adjustment Threshold. This setting is used before the algorithm has sufficient data to adjust the buffer size based on network conditions. 

Windows Mobile (rugged)

Any settings changed here affect all users on the network with Windows Mobile devices.

Windows Mobile (rugged) > General settings

Language*: Selects the language for the Zello app running on Windows Mobile (rugged) devices.

Updates*When there is a Zello app update, there are three choices:

  • Install automatically without user involvement.
  • Users receive a notification of an update, but they have to update it themselves.
  • Disabling updates.

Note that disabling updates can prevent your application from getting potential security updates.

PTT key code override*: Allows admin to define PTT key for the entire network, instead of configuring each device individually. This is only useful if all devices are the same.

Bring to the foreground when transmitting*: When a user talks, it brings the Zello app to the front on the screen.

Bring to the foreground when receiving*: A user may switch to other apps when not using Zello. When someone contacts the user, this option brings the Zello app to the front of the screen.

Recording amplifier (dB)*: Adjusts recording volume in decibels.

Playback amplifier (dB)*: Adjusts playback volume in decibels.

Conversation timeout (seconds): This setting triggers "New conversation" behavior for an incoming message. If the time since the last communication exceeds the conversation timeout setting, Zello uses a different notification sound ("New conversation alert") and automatically selects the user who sent the message.

Otherwise the Zello app considers the user engaged in an active conversation and doesn't change the contact selection for an incoming message and uses the "Incoming message alert" notification sound.

Keep-alive interval: This is the polling time between the app and the service. A longer time polling time uses less bandwidth and improves battery life for those using Windows Mobile. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only*: Speeds sign in and improves connection reliability. However, it may delay receiving messages in real time.

Maximum history size: Limit how much space the user can store messages in history. The range is from 2 megabytes to 2 gigabytes.

Enable history: When checked, the Windows Mobile app saves messages in history. If unchecked, it prevents the Windows Mobile app from storing messages.

Status lockdown: Prevents users from changing status.

Write diagnostic log: Turns on logging for diagnostic purposes.

Password to exit the app: Set a required password to use to close the app.

Hide on inactivity: Hides app on Windows Mobile when user doesn't interact with the app. This feature is for customers whose main work app is different.

Protect history: Prevents history from being deleted on Windows Mobile devices running Zello.

Repeat call alert signal: When the user receives a call alert, the alert repeats every minute until the user responds. Options range from 1 time to unlimited (default).

Windows mobile (rugged) > Voice quality settings

Presets: Select a preset to automatically adjust voice quality settings based on selected preset.

Your choices for select presets are:

  • Best quality: This delivers the clearest conversations with minimal delay. Because it uses more packets per second, it can take more bandwidth.
  • Default desktop: This preset only applies to the PC app.
  • 3G mobile: Optimized settings for 3G mobile data.
  • Default mobile: Default settings on Windows Mobile that work well for 2G.
  • Minimal bandwidth: These settings reduce bandwidth usage to avoid draining batteries.

Noise suppression: In the most cases, you’ll want this on. However, if the user has a noise cancelling microphone or USB speakerphone, turning off noise suppression may improve sound quality.

Samples per second: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packets per second: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Bitrate (bps): This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Quality: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Complexity: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packet loss optimization (%): This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Jitter adjustment threshold (%): Controls the dynamic buffer size algorithm. Higher values reduce the chances of breaks in communication. Lower values reduce latency at the expense of increased probability of breaks in incoming messages.

Pre-buffering (ms): Defines the default buffer size for platforms that have the Jitter Adjustment Threshold. This setting is used before the algorithm has sufficient data to adjust the buffer size based on network conditions.

BlackBerry

Any settings changed here affect all users on the network with Blackberry devices.

BlackBerry > General settings

Bring to the foreground when receiving: A user may switch to other apps when not using Zello. When someone contacts the user, this option brings the Zello app to the front of the phone.

Notify about all unanswered calls: Receive an alert for unanswered calls.

Keep-alive interval (mobile):  This is the polling time between the app and the service. A longer time polling time uses less bandwidth and improves battery life for those using the BlackBerry. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only (mobile): Speeds sign in and improves cellular network connection reliability. However, it may delay receiving messages in real time.

Keep-alive interval (WiFi): This is the polling time between the app and Wi-Fi. A longer time polling time uses less bandwidth and improves battery life for those using the BlackBerry. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only (WiFi): Speeds sign in and improves Wi-Fi connection reliability. However, it may delay receiving messages in real time.

Enable history: When checked, the Blackberry app saves messages in History. If unchecked, it prevents the Blackberry app from storing messages.

Call alert repeat interval: Select the amount of time between alerts.

Connection type: Indicates Blackberry devices can use Zello with the cell network only, WiFi only or automatic.

Disable call alerts feature: Turns off receiving call alerts.

Android

Any settings changed here affect all users on the network with Android devices.

Android > General settings

Bring to the foreground when receiving*: A user may switch to other apps when not using Zello. When someone contacts the user, this option brings the Zello app to the front on the screen.

Notify about all unanswered calls: Receive an alert for unanswered calls.

Recording amplifier (dB)*: Adjust recording volume in decibels.

Playback amplifier (dB)*: Adjust playback volume in decibels. 

Keep-alive interval (mobile)*This is the polling time between the app and the service. A longer time polling time uses less bandwidth and improves battery life for those using the Android. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only (mobile)*: Speeds sign in and improves cellular connection reliability. However, it may delay receiving messages in real time.

Keep-alive interval (WiFi)*This is the polling time between the app and Wi-Fi. A longer time polling time uses less bandwidth and improves battery life for those using the Android. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only (WiFi)*: Speeds sign in and improves Wi-Fi connection reliability. However, it may delay receiving messages in real time.

Enable history: When checked, Android app saves messages in History. If unchecked, it prevents the Android app from storing messages.

Protect history: Prevents history from being deleted on Android devices running Zello.

History auto-advance: Automatically plays the next message in History. If unchecked, the user has to play each message in History by selecting the message.

Repeat call alert signal: Alerts user more than once when receiving a call. Select the number of times to repeat the alert.

Call alert repeat interval: Select the amount of time between alerts.

Auto-run on startup*: The Zello client app starts automatically when the user turns on the device.

iOS

Any settings changed here affect all users on the network with iOS devices.

iOS > General settings

Enable history:  When checked, iOS app saves messages in History. If unchecked, it prevents the iOS app from storing messages.

Protect history: Prevents history from being deleted on iOS devices running Zello.

Quick dial numpad: This setting turns on a search tool that allows users to quickly find people whose username starts with a number.

Web Admin > General settings

Use Tags for Web Admin access: Turning on tags allows you to assign administrators to different user groups within your company's network. The more tags administrators have, the greater the restriction. This is because they will only be able to view and control those users and channels with the exact same tags. If some administrators have one tag, they will be able to see the users with that tag. If other administrators have two tags, they can only view the users with the two tags.

You can do a lot of things with tags. In fact, non-admin users might find it useful. For example, you can tag people who work in maintenance.  Once you have a maintenance admin, the person will be able to make changes to all users tagged with "maintenance," instead of having to wait for the main admin to make these changes. (See tagging article.)

For more help, drop us a line at support@zellowork.com or search the knowledge base.

Thanks for using ZelloWork!

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