What is "Conversation Time Out"?
This setting triggers "New conversation" behavior for an incoming message.
If the time since the last communication exceeds the conversation timeout setting, Zello uses a different notification sound (called "new conversation alert") and automatically selects the user who sent the message.
Otherwise, the Zello client considers the user engaged in active conversation and will not change the contact selection for an incoming message and uses "Incoming message alert" notification sound.
Questions? Contact us or submit a new ticket for support-related inquiries.