How do I send a log or report a problem?

Problem reports send Zello support a detailed log of what the application is doing and any errors it may run into. Normally, the log only shows a few minutes of information, so it's very important to send it as soon as you spot the problem. If you send the report too long after you've seen the problem, we may not see it in the problem report.

Make sure you're sending a report from the device having the issue. 

Android

  1. Reproduce the problem.
  2. Choose Menu > Options > Support Report a problem, enter your name and choose Send.
  3. The log will be sent to Zello.

iOS

  1. Reproduce the problem.
  2. Choose Menu > Options SupportReport a problem, enter your name and choose Send.
  3. The log will be sent to Zello.

Blackberry

  1. Reproduce the problem.
  2. Choose Menu > Options > Report a problem, enter your name and choose Send.
  3. The log will be sent to Zello. A copy of the log appears in the “ptt” folder on the device as it_log.txt.

Windows PC

  1. Reproduce the problem.
  2. Choose Help > Report a problem, enter your name and choose Send.
  3. The log will be sent to Zello. A copy of the log appears in the “My Documents” folder on the device as ptt_report.txt.

Windows Mobile

  1. Reproduce the problem.
  2. Choose Menu > Report a problem, enter your name and choose Send.
  3. The log will be sent to Zello . A copy of the log appears in the “My Documents” folder on the device as ptt_report.txt.

Management Console

  1. Reproduce the problem on the device where it is happening.
  2. Log into your ZelloWork account from a browser if you are an administrator.
  3. Select the user that is having the issue and request log. Logs can only be requested from users who are online.

Screen_Shot_2017-05-05_at_10.24.28_AM.png

If you've sent problem reports, email your support rep at Zello for more information. 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.