Adding users to the network
After you have created a network, there are three ways to add users to the network using the Admin Management Console:
- From the Dashboard or Users screen: Use this method when you have a few users to add who have unique contacts, channels, and settings.
- Importing users with a CSV spreadsheet: Use this method when adding users in bulk. You can also clone users within the spreadsheet (See Cloning users below).
- Cloning users from a selected User details screen or when Importing users: Use this method if you have users with many, or all, of the same contacts, channels, and settings.
Click on the links for Importing users or Cloning users for more information on those methods.
HINT: After adding users to the network, you can optionally send them SignOn Links to make onboarding easier. By using SignOn Links, users can install ZelloWork on their devices and sign in to the network without entering their network name, username, or password.
Adding users from the Dashboard
From the Management Console Dashboard, click on Add new user or New User
Adding users from the Users screen
- From the Management Console, select Users from the taskbar
- Click on +New User
The username and password are the only required fields. Other fields and profile pictures are optional and can be added later.
Increasing the user limit
If you are signed in as the admin user and you get the dialogue when trying to add users, then you will need to increase the user limit on your account:
Click View upgrade options. This will take you to the Billing page of your Management Console.
If you are a Trial Customer:
Reach out to sales@zello.com to request an increase in the number of users on your trial network.
If you are paying by Credit Card:
On your Billing page, increase the number of user slots using the box highlighted in the below screenshot:
Once you have added the required number of slots, make sure you click Submit Changes. Otherwise, your changes won't be saved. The balance listed under Due Now will be charged to the card on file. You will now be able to add users using the steps listed at the beginning of this article.
If you are paying via a method other than credit card:
Contact paidsupport@zello.com to request an increase in the number of users on your account. Be sure to let us know your network name, as well as how many additional users are needed.
Questions? Contact us or submit a new ticket for support-related inquiries.