Assigning Users as Secondary Admins and Sub-Admins

Zello Work administrators carry a variety of privileged network access. Their permissions can range from retrieval of analytics and message history to granular configuration of network and user settings. There are three types of admins that can be on a Zello Work network: primary admin, secondary admin, and sub-admins

Primary Admin

The primary admin is the person who initially creates the network. This admin has the highest priority of all, and is automatically given full access to the web-based management console upon sign-up. They will always retain the ability to: 

  • Configure network-wide settings 
  • Add new users (including secondary or sub-admins)
  • Create channels 
  • Access network features such as analytics, maps, user templates, and history (if enabled)
  • Access billing and subscription information 

The username for the primary Admin is always admin and cannot be deleted.

Secondary Admin

If your company requires a back-up for the primary Admin in case of an emergency or absence, secondary admin access can be assigned to selected users from the console. Like the primary admin, secondary admins will be granted access to the management console, but their capabilities within the console will be confined to the parameters they’ve been assigned. 

Depending on the settings instituted by the primary admin, the secondary admin’s configuration can include any combination of the permissions below: 

Full Grants the ability to configure network users, settings, and channels, as well as access Analytics, Maps, and History.
Analytics Grants access to the Analytics tab, which elucidates dispatch analytics such as call length, time to answer, number of active dispatchers, and the number of new calls. 
Maps Grants access to the network’s mapping feature. Please note the scope of this feature is dependent on your network’s subscription plan.
History If Message Vault is enabled for your network, granting the secondary admin access to History will allow them to view and export network metadata.

Additionally, the primary admin can revoke secondary admin console access at any time.

To assign users as secondary admins: 

  1. Primary admin: sign in to your network’s management console at yournetworkname.zellowork.com

  2. From the taskbar, select Users. Then, click the username of the individual you’d like to assign secondary admin permissions to.  

  3. Under User Settings > Web Console Access, select the permissions you’d like to grant the new secondary admin. See the table below for access details.
    Screenshot 2024-05-01 at 10.03.42 AM.png

Sub-Admin

The third type of admin, known as a sub-admin can be created with tags to manage subsets of users (teams or groups). These tags are assigned by a primary or secondary admin. 

The sub-admin can only manage users with the same tags as theirs. Subsequently, the more tags a sub-admin is assigned, the less control they have over users. For example, if a sub-admin has tags of "emergency," "dispatch," and "first-shift," only users with the same three tags will be displayed in that admin's management console. 

Sub-admins can be granted full access to the console if you'd like them to closely manage users and channels. They can also be granted select access to the Maps and Analytics tabs for more targeted, specialized permissions. Please note that sub-admins cannot access the History tab at this time. 

For a full explanation of how to use tags to create Sub-Admins, see this link.

Questions? Contact us or submit a new ticket for support-related inquiries.

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