How is the number of users on a subscription determined?
ZelloWork subscriptions are charged per user that is listed on your Billing plan, not on how many users you have configured.
In the example below, the subscription plan is for 20 users, therefore this network will be charged for 20 users, even if only ten are configured.
If the desired number of users is really ten, then the size of the network should be changed by the master admin.
Please email email@example.com if you have any other questions.