How is the number of users on a subscription determined?

ZelloWork subscriptions are charged per user that is listed on your "Account", not on how many users you have configured. 

In the example below, the limit is 15 users, therefore the subscription plan is for 15 users, even if only five are configured. If the desired number of users is really five, then the size of the network should be changed. 

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Please email sales@zello.com if you have any other questions. 

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