Modifying subscriptions for users, premium features, and payment method

Zello subscriptions can be altered by an admin via your network's management console (

From the management console, you can alter subscriptions details such as:

  • The number of users on the subscription
  • Payment frequency (monthly or annual)
  • Payment method, billing contact, and company profile information
  • Subscription tiers/features (see our pricing page for more information)
  • Pause or cancel your subscription

To edit the subscription:

  1. From the Management Console, select Billing from the taskbar
  2. From the Billing page, you can edit the number of users in the box shown below. Toggle on or off any premium features. Change to Monthly to Yearly payment by highlighting the selection in blue:
    Screenshot 2024-03-08 at 2.43.25 PM.png
  3. To change your payment details, click on Enter Payment Details and edit the sections on the next screen
    Screenshot 2024-03-08 at 2.43.50 PM.png
  4. To pause or cancel your subscription, scroll down to the bottom and click Delete my account. A credit will be issued to your credit card on file. You can restart your network at any time. 
    Screenshot 2024-03-08 at 2.45.10 PM.png


If add additional users, note that the next billing period's invoice will reflect the increase in the number of users.

If you are reducing the number of users, delete any active users to match the new subscription plan first. For example, if you have 25 users currently configured and active for the network but want to reduce the subscription plan to 20, delete five users from the network before attempting to edit your subscription.

The invoice will be pro-rated in the next billing period to reflect the reduction in the number of users. If you have an annual subscription and do not want the credit reflected in the next annual payment, please contact to apply the credit to your card on file. 

Questions? Contact us or submit a new ticket for support-related inquiries.

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