Adding and setting up network channels

Table of Contents

1. What are channels?

2. Why use channels? 

3. Adding a new channel

4. Adding users to a channel 

5. Channel settings: message length

 

What are channels? 

Channels facilitate group communication with selected users on your Zello Work network. When you send a message in a channel, all members will receive it at the same time—opening the door for more unified, targeted communications with necessary parties. 

Upon network creation, a channel named Everyone is automatically established. It includes all users signed up for your network—including those you invite at a later date. Admins then have the ability to create additional channels that reflect their team’s needs, as well as delete the Everyone channel if need be. 

Additional points to note about channels include: 

  • Only admins can create channels. 
  • There are no limitations on the number of people assigned to a channel. However, only 10,000 users can be connected at one time. Contact Zello Support if additional capacity is needed.
  • There are 4 different types of channels, each of which carries unique permissions regarding user communication: team, dynamic, hidden, and dispatch. See this article for a breakdown of the different features available in each. 

Why use channels?

Let’s say you work at a construction company that uses Zello. Your network’s Everyone channel will include all licensed users. But if you want to communicate solely with members at your specific construction site, you can create (and name)  a channel with just those users. 

Channels allow you to communicate quickly with subsets of users, and admin controls heighten that communication's security. 

Adding a new channel

  1. Sign in to your network’s management console at yournetworkname.zellowork.com
  2. Choose one of the following methods for establishing the setup of a new channel:
    Navigation Bar: Channels Tab
    a. From the homepage’s navigation bar, select Channels.

    b. Select the green + New Channel button


    Navigation Bar: New Tab
    a. Select the + New tab. Then, select New Channel from the dropdown.
  1. Assign your new channel a name, and specify any settings requirements. Note that the settings and channel type can be retroactively changed at any time.
  2. Select the users you’d like included in the channel. Note that you can add or delete users at any time. Then, click Add people.

Adding users to a channel

  1. Sign into your network’s management console at yournetworkname.zellowork.com
  2. Navigate to the Channels tab. Then, click on the name of the channel that you’d like to add users to.
  3. Select the + symbol located at the top of the Users section.
    Screenshot 2024-02-29 at 2.58.09 PM.png
  4. Select the checkbox next to the usernames you’d like added to the channel. To add all users in the network, check the Select all box in the menu’s upper right corner.
    Screenshot 2024-02-29 at 2.55.53 PM.png

Note: When working with Dispatch channels, specify if the new user(s) should be designated as either a Dispatcher or Driver in the Role dropdown menu. Select Dispatcher if you’d like the user be designated as a dispatcher or - (dash) to designate them as a driver.
mceclip1.png

5. When the appropriate users have been selected, click Done

Channel settings: message length 

When establishing a new channel, consider instituting parameters regarding voice message length. The default message length is unlimited; however, if two users are trying to speak at the same time, the default interruption time is one minute. 

To change the channel’s message length, follow the steps below: 

  1. From your network’s home screen, navigate to the Channels tab. Then, select the channel you’d like to alter the settings of.
  2. Click on the settings icon located at the top-left corner of your channel’s information box.
  3. Alter the message duration and interruption time as you see fit. When done, click Save


 

Questions? Contact us or submit a new ticket for support-related inquiries.

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