How do I add channels to my ZelloWork account?

Instead of talking to one contact, users can talk to groups of people in their assigned channels. Only the network admin can assign users to channels. When in a channel, a user can talk as long as no one else is talking or trying to talk. If someone else tries to talk, there’s a one-minute talk limit per user, otherwise there’s no time limit.

Adding a new channel

1. Sign in to the console and go to Channels> Add New Channel

2. This opens the New Channel box. Enter a name and select the Channel Type

Your channel choices are:

Group Channels are ideal for those who need to communicate often, such as teams, departments and work groups. All users in the same channel will see each other in their contact list. It’s recommended to limit a group channel to 300 users.

Dynamic Channels allow users to connect and disconnect from the channel from their own app. These channels are useful for groups where being online at all times is not convenient, but they can still connect as needed. For example, a supervisor can connect to a dynamic channel when he or she needs to talk to his team and disconnect when he or she is done. Each dynamic channel can have up to 1,000 users.

Hidden Channels allow users to see and communicate one-on-one with users listed on their contacts list, but it prevents them from communicating with everyone in a channel. This is a convenient way to connect many contacts to each other.

Tip: The two columns to the far right indicate the Channel Type, and the numbers next to the channel type indicate the number of users in the channel.

For more information on channels, please refer to Choosing a channel type and Changing channel types.  

Adding users to a Channel

1. Select the channel to add new users.

2. Select the "Add users button" under the Users section.

3. Select users to add to the channel>Continue>Verify user selections and click Done.

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