Can I hear messages while on a phone call?

Receiving notifications and messages is dependent on the type of device, version of the OS and type of network you are connected on. If you are using Zello through WiFi, you will always stay connected to Zello while on a call, but depending on the carrier your device uses you may or may not be able to stay connected to the data, Zello depends on the data to run. 

Zello will never cut off a call to play a message on any device. 

Android Devices

If you are using wifi or a cellular network that can maintain an internet connection while on the call:

- Status automatically changes to busy mode

- Messages are received as a short vibrate, added to Recents, and played when the call is over

- Call alerts are received as a long pulsated vibrate

- Zello switches back to Available mode after the call is over 

To allow messages to play while on a call you can log into your ZelloWork management console > Settings > Turn on Allow messages playback during phone call.

Some carriers do not allow cellular connection to be used while on a phone call, so Zello will not be able to play messages while using cellular data with these carriers.

iPhones

If you are using wifi or a cellular network that can maintain an internet connection while on the call:

- Status will not change

- You will see Zello notifications for all messages you receive while on a phone call.

- All messages will play as soon as you hang up the phone. 

- You will receive a Zello call alert tone when you get a call alert. If your ringer is off, it will only be a vibrate.

 

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