You can view users' status from your web console
Available: Solid green circle with a check mark indicates the user is online and all messages play in real-time.
Busy: Solid orange circle indicates Zello places messages in History for listening at a later time. Messages are still being received in real time, but not played as they are received.
Tip for Android phones: Zello automatically changes the status to “Busy” when the user decreases volume level to silent.
Standby: Hollow green circle indicates the user isn’t online. Missed messages will be played when the user returns to “Available”.
Tip: If users are constantly on Standby there may be network issues.
Offline: Hollow gray circle indicates the user is offline. Zello automatically changes the status to Offline when not used for seven days. The user can’t receive messages while offline.
For more help, drop us a line at email@example.com. Thanks for using ZelloWork!