How do I upgrade or downgrade my service plan?

Log into the Management Console of your ZelloWork network. Select "Billing". 

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Subscription and payment details will be displayed. You can increase or decrease users in the subscription section.

Select "Edit Plan" to change users or add-on's or payment frequency, and you can fill in a different number of users to increase or decrease. You can then "Submit Payment" to update your subscription.

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If you have increased number of users, your payment will be made after entering payment information.

If you decreased the number of users, you will see a credit balance.

For more information on changing user count and how it effects prorated pricing, view Prorated Pricing Details.

 

 

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