Getting Started

Welcome to ZelloWork! This guide shows you how to create and manage your own free, private and secure  network in the following easy steps:

  1. Create your ZelloWork network.
  2. Add users.
  3. Install the ZelloWork app on your devices.
  4. Test your ZelloWork network.
  5. Create channels.
  6. Add more than five users on your network.
  7. Edit users and settings.

Download the PDF version here.

Step 1: Create your ZelloWork network

1. In your web browser, go to zellowork.com and select “Start your network.”

 

2. Choose a unique network name that’s representative of your company name and is brief. (It’ll affect the length of the URL.) Complete the rest of the form and select “Sign Up” to create your private network.

You’ll get a confirmation that you’ve successfully created a network.

3. Create an administrative password. You will use this password and the username “admin” to sign into your network.

4. Create up to 5 users for free in your ZelloWork network. You can skip this step and create users from your Dashboard, but you will not be able to test Zello with only one user.

5. Download Zello on any device by opening the link from the device’s browser. You can also email it or use a QR reader to open the link. If you are on a Windows PC, click “Download Now” to start using Zello.

Utilize the usernames for the accounts displayed, if you forgot the passwords click on the eye icon. 

Don’t forget to press “Done” when finished!

 

This is your private network’s Dashboard. The dashboard provides a brief summary of Your Network, allows you to Get the App, maintains you aware of Service Status and Updates, and provides space for Feedback and Support.

Step 2: Add users

1. Select “Add new user” on the Dashboard.

 2. Enter a username and password in the “New user” box as these are required fields. The rest are optional. “Display Name” is the name that appears in other users’ contacts list. It’s typically the user’s full name.

By default, “Web Console Access" is disabled. If you need to allow other users to access the management console, change this setting.

3. Select “Create new user” to add the user.

Tips

  • You can add multiple users at once by importing users from a CSV file.
  • All new users are added to the default “Everyone” channel. If you don’t want to use it, you can delete it.

Step 3: Install the ZelloWork app on your devices

Now that you have added users from your management console, you can install ZelloWork on your devices.

iPhone and other iOS devices

To install ZelloWork on the iPhone, you must download the free Zello app from the App Store. Once installed, open Zello and select the “ZelloWork” link on the first screen to get to the login page.

 

Enter your username, password and [Your network name] without zellowork.com.

      

For more information about the iOS app, please refer to iPhone ZelloWork Start Guide.

Tip: iPad users must search “iPhone Only” apps in the App Store to find Zello.

Console-ipad.png

Android

The best way to install the ZelloWork app is to open the web browser on the Android and enter
[Your network name].zellowork.com. Then select “Android” to download it.

 

Tip: If your installation is blocked, follow the instructions of the pop-up box “Install blocked” and select “Settings.” Verify the box next to “Unknown sources” is checked. Download the Android client again and install.

   

You can also install Zello from the Google Play Store. After installing Zello on Android, open Zello. Tap “ZelloWork” near the bottom> Check "ZelloWork account" and sign in with the username, password and [Your network name] without .zellowork.com.

 

   

For more information about the Android app, please refer to Android ZelloWork Start Guide.

Windows PC

To install the Zello app for Windows PC, open the web browser on the Windows PC, enter
[Your network name].zellowork.com/downloads.html and select “Windows PC” to download and install the app.

For more information about the Windows PC app, please refer to Windows PC ZelloWork Start Guide.

Tip: If you are not able to sign in, verify your network configuration. Refer to network configuration instructions.

Windows Mobile

To install the Zello app for Windows Mobile devices, open the web browser on the Windows Mobile device, enter [Your network name].zellowork.com and select “Windows Mobile client.”

For more information about the Windows Mobile app, please refer to Windows Mobile ZelloWork Start Guide.

Blackberry

To install the Zello app for BlackBerry, open the web browser on the Blackberryphone, enter[Your network name].zellowork.com and select “Blackberry client.”

For more information about the Windows Mobile app, please refer to Blackberry ZelloWork Start Guide

Step 4: Test your ZelloWork network

Now that you have created a network account and added another user, you can test Zello by contacting someone on your contact list.

 

Just select a contact, press and hold the button to talk and release the button when you finish talking.

 

Initially, all users in the same channel appear in contacts for each other. However, admins can edit any user’s contacts and channels from the management console.

 

The users list displays each username, display name, position (parenthesis) and channel assignment(s). The circles next to each username indicate his or her current online status.

Identifying users’ current status

Here are the status types and the user’s availability for each.

  • Available: Solid green circle with a check mark indicates the user is online and all messages play in real-time.
  • Busy: Solid orange circle indicates Zello saves messages in History for listening at a later time. Messages are still received in real time, but not played as they are received.

Tip for Android phones: Zello automatically changes the status to “Busy,” when the user changes the volume level to silent.

  • Standby: Hollow green circle indicates the user isn’t online. Missed messages will be played when the user returns to “Available.” For more information, please refer to How does Standby mode work?

           Tip: If users are constantly on Standby, there may be network issues.

  • Offline: Hollow gray circle indicates the user is offline. Offline indicates a user has never signed in to the app. The user can't receive messages while Offline, but will receive messages upon signing in. Note, the messages must have been sent 7 days prior to sign in.

Step 5: Create channels

Instead of talking to one contact, users can talk to groups of people in their assigned channels. Only the network admin can assign users to channels. When in a channel, a user can talk as long as no one else is talking or trying to talk. If someone else tries to talk, there’s a one-minute talk limit per user, otherwise there’s no time limit.

Adding a new channel

1. Select Network > Channels > Add New Channel

Note: The numbers next to the channel type indicate the number of users in the channel

 

2. Enter a name for the channel

3. Select the “Channel Type” through the drop-down menu. Your choices are:

 

Group Channels are ideal for those who need to communicate often, such as teams, departments and work groups. All users in the same channel will see each other in their contact list. It’s recommended to limit a group channel to 500 users.

 

Dynamic Channels allow users to connect and disconnect from the channel from their own app. These channels are useful for groups where being online at all times is not convenient, but they can still connect as needed. For example, a supervisor can connect to a dynamic channel when he or she needs to talk to his team and disconnect when he or she is done. It's recommended to limit a dynamic channel to 1,000 users.

 

Hidden Channels allow users to see and communicate one-on-one with users listed on their contacts list, but it prevents them from communicating with everyone in a channel. This is a convenient way to connect many contacts to each other.

 

For more information on channels, please refer to Choosing a channel type and Changing channel types.  

Adding users to a Channel

1. Click on the channel you wish to add users to. This will take you to the Channel Profile.

2. Select the "+" to add users.

3. Select the users you want to add by toggling the checkboxes.

 

Step 6: Add more than five users on your network

To increase your network size to more than five users, all you need is a credit card. Select “Billing” to modify your subscription and enter payment information. Billing is monthly or annually with annual subscriptions qualifying for a discount. The payment plan automatically updates the rate to reflect the change. For more information, please see the price list [pdf].

 

The following example shows an updated payment plan for a network of 100 users.

 

If you have many users to add after upgrading, you can import multiple users from a CSV file. You can also export user data.

Step 7: Edit users and settings

To make changes to a user’s account, select “Users” and the username. This will take you to the User Profile.

  • Live status: User’s current availability.   
  • Change password: To change the password, select this field, enter a new password twice and select "Change Password".
Note: Password resets will require the user to sign in again
  • Request log: If a user is reporting issues with Zello, the admin can select this option to send Zello a diagnostic log to help troubleshoot issues.
  • Delete User: This option deletes the user from the network. If the user is signed in to Zello, this will cause the user to be signed off from the app.
 
User Details:
  • Display name: How user's name displays on the app in the contact list
  • Position: User's job title which appears in contact information
  • Email: If a user forgets his or her password, Zello sends an email to this listed email to help recover the password.
  • Access restriction: Change access to restricted or unrestricted. Restricted access means the user cannot start new one-to-one conversations. This user can only start conversations in a channel and reply to incoming messages.
  • Web console access: You can turn on this setting to allow a user to log into the management console.
  • Tags: To use tags, the web admin settings must be enabled. Tags allow users to become administrators and view users with the selected tag. Please refer to tagging article for more information on tags.
  • Channel List: Lists channels in which the user belongs. Select the channel and "-" icon to remove the user from the channel. You can also add the user to a channel; select the "+" icon to add the user to a channel.
  • Direct Contacts List: Add or delete contacts from the user's device. Select "+" to add contacts; select "-" to remove contacts.

Changing network settings

Select Settings to adjust device settings, as well as administrative network settings.

 

To adjust device settings, select an operating system.

To adjust admin settings, select Web Admin or Common

 

For more information on the console settings, please refer to the ZelloWork Console Settings Guide.

Thank you for using ZelloWork!

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