Windows PC ZelloWork Start Guide

Using the ZelloWork app

Here are the steps to install the Zello app on your Windows PC and log into your ZelloWork network. For detailed instructions, read the PC App Installation Guide.

1. Go to your company’s web-based ZelloWork network at [Your network name].zellowork.com.

It’ll be something like mycompanyname.zellowork.com.  

2. Go to Downloads and select the PC client

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OR download from the dashboard after logging in to your console.

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3. Locate the downloaded file.

ZelloWork icon:

pc.icon.png

4. Enter your ZelloWork username and password.

Sign_in_screen-empty_fields.png Sign_in_screen-completed_fields.png

5. Select “Sign in” to start using Zello.

 

Contacting users

You’ll need a microphone to chat on Zello. You can listen to conversations over your computer’s speakers or with a headset. Here are the steps to talk to your contacts when they appear online.

1. Select contact from list of contacts.

Contact_selected-_11046_user.png   Screen_Shot_2018-01-31_at_11.02.32_AM.png 

2. Press and hold the longer push-to-talk button.

3. Say something.

4. Release the button when you finish talking.

Instead of pressing and holding the button, you can use the smaller button as the PTT. Just press once, talk and press again when you finish talking.

 

Sending a message to multiple users

You can send a message to multiple contacts at once without creating a new channel. Here’s how:

1. Press and hold the Ctrl key.

2. Select the contacts’ names.

Ad_hoc_channel_selected.png

3. Use the PTT button to talk.

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Switch to the Recents tab and you’ll see Zello created an ad hoc channel. Next time you want to send a message to these contacts, just select this ad hoc channel to contact them again.

 

Managing your status

To change status, select the down arrow next to your current status and select your new status.

 Screen_Shot_2018-01-31_at_11.06.47_AM.png

Status types:

  • Available: User is online and all incoming messages play in real-time.
  • Busy: User is not available andZello saves messages in History for listening when it’s convenient.
  • Away: User automatically changes to Away mode when idle after a set time. Mode automatically switches back to previous mode when user returns. Zello saves messages in History.
  • Headphones: A user in Headphones status can talk in full duplex mode. When both the sender and recipient have full duplex mode, they can talk and listen simultaneously.
  • Offline: Zello automatically changes the status to Offline when not used for seven days. The user can’t receive offline messages. However, Zello keeps the messages sent prior to going offline.

You also can add a message for all statuses.

To create a message for your current status, choose Tools > Change status message, enter a message and select “OK” to use it. You can see your current status message next to your status.

 Tools_options.png

Using solo mode

If you want to listen to one channel without disconnecting from all of them, do the following. 

  1. Right-click the channel.
  2. Select “Turn on solo mode.”

To exit Solo mode, right-click the channel and select “Turn off solo mode.”

Talking in a channel

Select the channel name from the Contacts list as indicated with a Green Target Circle icon. When no one is talking, press and hold the push-to-talk button and talk.

When you’re connected to channels, you hear every conversation for all active channels. To disconnect from a dynamic channel (Blue Target Circle icon), right-click the channel name and select “Disconnect.”

Right_click_on_channel-management.png

To reconnect to the channel, right-click the channel name and select “Connect.”

Replay any Message

Local History provides an archive of all send and received voice, text, and image messages. All messages are time and date stamped.

Select a message then press play to listen. Double click images to enlarge. Double click voice messages to play immediately.

Green arrows indicate a message sent to the user or channel. Red arrows indicate a received message.

Local_History_including_text_image_voice_location.png

Sending call alerts

You can send alert tones and text messages to a contact. To send a call alert, right-click the contact and select “Send call alert.” If you wish, you can enter text. Beware, the alert repeats the audio tone every minute until the person responds or dismisses the alert. If you don’t enter a message, the default alert says, “Zello me now!”

Right-click the contact.

 Right_click_on_user_11046-call_alert_highlighted.png

Enter custom text.

Send_call_alert_to_11046.png

Here’s what an incoming alert looks like.

Receive_call_alert_from_11046.png

 

Mapping a hardware PTT button

While you can talk by using the two onscreen buttons, you may want to map a key on your keyboard to use as a hardware PTT button instead of your mouse. To map the button, go to Tools > Options > Control. Select “Set” next to “Push-to-talk” and select the button to use. You can use two keys, such as Ctrl + Scroll Lock.

Tools_options_Control.png

Missed Messages

ZelloWork queues all your missed messages while you were offline or busy. The blue dot notification indicates the number of new messages.

Missed_messages_blue_icon.png 

To view History, click the arrow to the right of the contact or channel name, then select the message and press play to listen. The message plays and scrolls to the next one unless you press the Pause button. Missed messages are listed in bold text. 

Local_History-_missed_messages.png

 

Managing settings

To manage your Zello settings, select “Options” from the Tools menu.

Interface: Change how Zello handles notifications, signing in and other app options.

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Control: Manage button options and sound alerts.

Tools_options_Control.png

Audio: Manage playback and recording options.

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Connection: Manage connection settings for optimal performance.

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VOX: Manage VOX mode to communicate on Zello without using the keyboard. Before using this screen, enable VOX for handsfree under Control settings. For more information, please refer to Using VOX mode.

Screen_Shot_2018-01-30_at_5.28.15_PM.png

 

Customizing alerts 

You can change alert sounds by doing the following.

1. Select Options from the Tools menu.

2. Choose “Sound Alerts”

3. Choose “Change …” for the sound you want to modify.

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4. Select the file or browse another folder with sound files.

5. Select “Open.”

6. Select “Test” to hear the new sound.

 

Thanks for using ZelloWork!

Questions? Contact us or submit a new ticket for support-related inquiries.

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