Android ZelloWork Start Guide

Installing ZelloWork app

Download the PDF version here.

You have two options for installing ZelloWork on your Android:

1. Install the ZelloWork Android app from the home page of your network. (It’s something like mycompany.zellowork.com.)
2. Install the free consumer Zello app from Google Play.

1. Install the ZelloWork app from the home page of your network

1. Go to [Your network name].zellowork.com on a web browser from your Android. (This example uses mycompany.zellowork.com.)

2. Select “Download Android app.”

3. Swipe down from the top of your screen to view notifications.

4. Select the Zello download.

Note: If your install is blocked, follow the instructions and select “Settings.” Verify the box next to “Unknown sources” is checked. Download the Android client again.

5. Select “Install” to agree to the installation terms.

Zello is now loaded. Look for the ZelloWork icon in your apps.

6. Enter your ZelloWork username and password.

2. Installing the free consumer Zello app from Google Play

To ensure you log in to your ZelloWork account, be sure to switch to ZelloWork. Follow these steps.

1. Search for Zello in Google Play on your Android.

2. Install Zello.

3. Select “I already have a Zello account" or "ZelloWork".

2. Make sure the ZelloWork box is checked. Enter your ZelloWork username, password and network. Use just the name of your network. For example, in mycompany.zellowork.com, use mycompany. 

3. Tap “Sign in.”

Your ZelloWork account appears in the Accounts list. Choose a channel or a contact to start talking.

Contacting users

You can talk to your contacts when they appear online.

1. Select the username.

2. Press and hold the big push-to-talk button.

3. Say something.

4. Release the button when you finish talking.

Managing your status

To change your status, tap the Menu button and “Status.” Tap your new status or “Set status message” to customize a message for when you’re Busy. When you switch to Busy, the text message appears.

Status types

• Available: User is online and all incoming messages play in real-time.
• Solo: Listen to one channel without disconnecting from all of them or talk to a selected contact and all messages will go to Recents so you’re not interrupted.
• Busy: User is not available and Zello saves messages in History for listening when it’s convenient.
• Offline: Zello automatically changes the status to Offline when not used for seven days. The user can’t receive offline messages. However, Zello keeps the messages sent prior to going offline.
• Standby: The user isn’t running Zello, but can still receive offline messages. (This is not an option as it's based on a user exiting the Zello app. But this is what others see when they check a logged out user's status.)

As long as you're not in Solo, you can receive calls from anyone while you're talking to a contact.

Using Solo mode

If you want to listen to one channel without disconnecting from all of them, do the following:

1. Tap channel name.

2. Tap the Menu button.

3. Tap “Status.”

4. Tap “Solo” to activate Solo mode.

Solo mode allows you to tune out all channels except for the selected one. Incoming messages from other channels you’re not viewing will go in Recents.

Talking in a channel

To talk in the channel, tap the channel name and push the big button when you want to talk. As long as no one else is talking, you can talk away.

When you’re connected to channels, you’ll hear every conversation for all active channels. To disconnect from a dynamic channel, press and hold the channel name in your list, then tap the Disconnect Channel icon.

For more info about the type of channels available with ZelloWork, please refer to Choosing a channel type.

Sending call alerts

You can send sound alerts and text messages to a contact. The receiver will hear a sound or feel vibration that repeats every minute until the person responds or clears the alert. You can add a text message or links to the alert.

To send a call alert, tap the Alert icon from a contact's talk screen, enter optional text and select “Send.”

Mapping a hardware PTT button

While you can talk by pressing and holding the onscreen round button, you may want to map a hardware PTT (push-to-talk) button.

To map the PTT button, tap the Menu icon, select Options > Push-to-talk button > Select push-to-talk button and press the preferred key.

If you’d like to use your headset buttons when Zello is not in the forefront or when your phone is on the timeout screen, you might want to select “Handle headset buttons when in the background.”

If you map a wired or Bluetooth headset, you will use one of Earpiece or Bluetooth icon in the talk screen. Otherwise, only the Speaker icon appears.

• Earpiece icon: This is for wired accessories that plug into your Android device to make it easier to communicate on Zello.
• Bluetooth icon: In Bluetooth mode, you can communicate on Zello using a Bluetooth®-compatible accessory.
• Speaker icon: Switch to Speaker mode to use your device’s speaker.

Listening to History

Here are the steps to listen to messages.

1. Select a username from Recents, Contacts or Channels. 

2. Select the History icon on the talk screen in the upper right corner.

3. Tap a message to listen.

Note that new messages are marked with a red triangle.

Managing notifications

Zello can notify you with a sound or vibration. To change these, tap the Menu button > “Options” > “Alerts.” (Scroll down to see more options.)

For more information on settings please refer to our Android Settings Guide – Link.

This quick start guide should kick-start your ZelloWork experience. When you’re ready to dig deeper and discover more features, check out the forums.

Thanks for using ZelloWork! 

Questions? Contact us or submit a new ticket for support-related inquiries.