Setting up User Roles to manage users in a channel
User Roles are a set of Admin-defined user parameters which are used to control the actions a user can perform within a channel. User Roles are useful in managing users when there are clearly defined groups with different jobs or roles within the organization.
For example, if you are a transportation company, you probably have a group of dispatchers and a group of drivers. It's unlikely that a dispatcher is also a driver. Each group has specific responsibilities within the company. User Roles can help to define these groups and control their actions within a channel.
For instance, a "Dispatcher" User Role can be created that allows dispatchers to talk to anyone in the channel. While a "Driver" User Role can be created to allow drivers to talk to dispatchers, but not other drivers.
User Roles can define who can:
- Speak to everyone in a channel
- Only speak to selected roles in a channel
- Only listen but not talk
- Disconnect from the channel
- Send out channel alerts
User Roles can also be used to do tasks such as:
- Create a broadcast channel
- Reduce echo in a room
- Create a pool of dispatchers
- Join a channel you're not a part of
- Setting up an emergency call channel
Creating a User Role for a channel
- From the Management Console, select Channels from the taskbar
- Select the channel which will use the new User Role. In this example, we will select the "Emergency" channel
- Click on Add (+ icon) to add a new User Role
- Name this new User Role and set the parameters for this role. In this example, the User Role name is "Dispatcher" and anyone assigned this role will be allowed to talk to anyone, disconnect from the channel, and send channel alerts
- Click Continue when done. The list of users for the channel will display next
- Select the users you want to assign to the new role and click Continue
- In our example, the User Role of "Dispatcher" is added to the Roles section and users assigned to the role of "Dispatcher" are identified in the Users section.