Reducing echo for dispatchers in the same room

Admins can create channel User Roles to keep dispatchers from hearing each other in a channel if they are in the same room. This will help reduce any echo or feedback that is caused by users being in close proximity. A second User Role of "Default" is created so users (for example, drivers) can still talk to everyone in the channel.

Creating User Roles to reduce echo between dispatchers

  1.  Select a channel you want to add User Roles to in order to reduce echo. In our example, the Dispatch Channel is selected

    Screen_Shot_2019-09-17_at_7.55.08_PM.png

  2. In the Channels Details page, click on Add (+) in the Roles section to create a new User Role named "Default" that can speak to anyone

     role.png

  3.  Type in the name of "Default" and select Type of Speak to anyone. Click Continue when done

     

  4. Assign the "Default" User Role to all drivers so they can speak to anyone in the channel

    Screen_Shot_2019-09-17_at_8.03.35_PM.png

  5. Create a "Dispatcher" User Role that only speaks to the selected role "Default" (for drivers) and click on Continue when done

  6. Assign the "Dispatcher" User Role to dispatchers in the channel and click Continue when done

    Screen_Shot_2019-09-17_at_8.08.43_PM.png

  7. The completed setup will display all dispatchers with the "Dispatcher" role who can only talk to the "Default" user role for drivers, thus reducing the echo if all dispatchers are in the same room. Drivers are assigned the "Default" role who can talk to anyone in the channel. 

    Screen_Shot_2019-09-17_at_8.10.42_PM.png

Questions? Contact us or submit a new ticket for support-related inquiries.

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