Preventing Android 6.0+ devices from disconnecting in the background

Android 6.0+ has a battery optimization mode that will save battery but prevents Zello from working reliably in the background. To disable this mode follow the steps below:

  1. On your home screen, open Android Settings and select Battery
  2. Screenshot_20190823-183616.png
  3. Select Optimise
  4. Screenshot_20190823-183627.png
  5. Select VIEW to see all your apps and their battery optimization settings
  6. Screenshot_20190823-183641.png
  7.  Make sure Zello is set to "Don't close" as shown below:
  8. Screenshot_20190823-183730.png

Questions? Contact us or submit a new ticket for support-related inquiries.

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