Network Management Console settings for Windows Mobile

ZelloWork networks are highly customizable, allowing Admins to adjust user and device settings remotely from the Management Console. To go to your Management Console, type in your network's URL: networkname.zellowork.com. For example, if your network is named "mycompany59", the URL would be "mycompany59.zellowork.com". Sign-in with the username of admin and your password.

Accessing console settings 

  1. From the Management Console, select Settings from the taskbar.
  2. consolesettings.png
  3. From the right side-bar, select Windows Mobile.

NOTE: Settings noted with an asterisk * below can be set as the default using the Management Console. Users can change the default setting on their device and it will stay in effect until the user logs off. Once the user logs back in, the setting reverts back to the default on the Management Console.

Windows Mobile (rugged) settings

Any settings changed here affect all users on the network with Windows Mobile devices.

General settings

Language*: Selects the language for the Zello app running on Windows Mobile (rugged) devices.

Updates*When there is a Zello app update, there are three choices:

  • Install automatically without user involvement.
  • Users receive a notification of an update, but they have to update it themselves.
  • Disabling updates.

Note that disabling updates can prevent your application from getting potential security updates.

Don't save password: 

PTT key code override*: Allows admin to define PTT key for the entire network, instead of configuring each device individually. This is only useful if all devices are the same.

Bring to the foreground when transmitting*: When a user talks, it brings the Zello app to the front on the screen.

Bring to the foreground when receiving*: A user may switch to other apps when not using Zello. When someone contacts the user, this option brings the Zello app to the front of the screen.

Recording amplifier (dB)*: Adjusts recording volume in decibels.

Playback amplifier (dB)*: Adjusts playback volume in decibels.

Conversation timeout (seconds): This setting triggers "New conversation" behavior for an incoming message. If the time since the last communication exceeds the conversation timeout setting, Zello uses a different notification sound ("New conversation alert") and automatically selects the user who sent the message.

Otherwise, the Zello app considers the user engaged in an active conversation and doesn't change the contact selection for an incoming message and uses the "Incoming message alert" notification sound.

Keep-alive interval: This is the polling time between the app and the service. A longer time polling time uses less bandwidth and improves battery life for those using Windows Mobile. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only*: Speeds sign in and improves connection reliability. However, it may delay receiving messages in real time.

Status lockdown: Prevents users from changing "Available" status.

Write diagnostic log: Turns on logging for diagnostic purposes and generates log file to send to Support.

Password to exit the app: Set a required password to use to close the app.

Hide on inactivity: Hides app on device when the user has not used Zello for set amount of time. This feature is for customers whose main work app is not Zello.

Full-duplex Bluetooth PTT headset compatibility mode:

Keep device awake: Prevents device from going into sleep mode.

Call pre-setup: Allows faster call setup for repeat calls from the same contact. Uses more data.

History

Enable history: When checked, the Windows Mobile app saves messages in history. If unchecked, it prevents the Windows Mobile app from storing messages.

Protect history: Prevents history from being deleted on Windows Mobile devices running Zello.

Maximum history size: Limit how much space the user can store messages in history. The range is from 2 megabytes to 2 gigabytes.

Alerts

Repeat call alert signal: When the user receives a call alert, the alert repeats every minute until the user responds. Options range from 1 time to unlimited (default).

Voice quality 

Noise suppression: In the most cases, you’ll want this on. However, if the user has a noise cancelling microphone or USB speakerphone, turning off noise suppression may improve sound quality.

Samples per second: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packets per second: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Bitrate (bps): This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Quality: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Complexity: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packet loss optimization (%): This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Use VBR:

Jitter adjustment threshold (%): Controls the dynamic buffer size algorithm. Higher values reduce the chances of breaks in communication. Lower values reduce latency at the expense of increased probability of breaks in incoming messages.

Pre-buffering (ms): Defines the default buffer size for platforms that have the Jitter Adjustment Threshold. This setting is used before the algorithm has sufficient data to adjust the buffer size based on network conditions.

Questions? Contact us or submit a new ticket for support-related inquiries.

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