Getting Started Guide for Dispatch Hub
Dispatch Hub is Zello's latest desktop app. Unlike the legacy desktop app, it is created for use on both Mac and Windows computers. It can be used by any Zello Work user, regardless of if they are using it as a Dispatcher with Dispatch Channel Types. It is equally compatible with Team and Dynamic channels.
Before you begin, verify that you have the minimum set-up requirements before installing the Dispatch Hub.
- Windows 7 and later
- MacOS 10.11 and later (M1 chips supported on version 8.0.0 or higher)
- 4G RAM minimum / 8GB RAM recommended
- 256MB disk space
For the best experience, all mobile users in Dispatch Channels should be using Zello version 4.75+ on iOS or 4.74+ on Android.
Table of Contents
- Part One: Download and Login to Dispatch Hub
- Part Two: Setting Up your Dispatch Channel
- Part Three: Taking incoming calls on Dispatch Hub
- Part Four: Placing outgoing calls in Dispatch Hub
- Part Five: Transferring calls to pending in Dispatch Hub
- Part Six: Using the map in Dispatch Hub
- Part Seven: Dispatch Settings
- Part Eight: Hotkeys
Part One: Download and Login to Dispatch Hub
You can also download the most up-to-date version using these links:
Dispatch Hub can also be downloaded from your network in two main places:
1. From the Channel page of any Dispatch channel.
2. From your Home Tab.
Note: If you are using Dispatch Hub on a Windows PC, the app will need to be installed for each user profile of the computer. If you have multiple users sharing this computer, install the app for each user.
Once you have downloaded Dispatch Hub onto your computer, you will be prompted to sign in with your Network Name, Username, and Password. Your network name can be found in the URL you use to sign into the Management Console. In the following screenshot, that would be originalnetwork.zellowork.com.
Note: any user signed into Dispatch Hub will be treated as a Dispatcher for any Dispatch Channel they are in, even if they have not been assigned a Dispatcher role in that channel.
Part Two: Setting Up your Dispatch Channel
Although Dispatch Hub is perfectly suited for use with team and dynamic channels, it was built with special features for Dispatch Channels in particular. This section details how to create a Dispatch Channel.
1. Sign in to your management console using the URL [your network].zellowork.com.
2. Navigate to the Channels tab and click + New Channel.
3. Choose a name for your channel and choose Dispatch for your Channel Type, then click Create Channel.
Note: Existing channels of another channel type cannot be changed to channel type of “Dispatch”. You must create a new channel for the dispatch channel.
4. Click + Add Drivers and Dispatchers or the + sign above the Users tab.
5. Select all of the Users from your user list that you would like to add as Drivers (aka, non-Dispatchers) by clicking the checkbox next to their name. Select “-” for their role. When you have selected all of your non-dispatchers, click Done.
6. To pull up the selection menu to add dispatchers, click the + sign.
7. Select all of the Users from your user list that you would like to add as Dispatchers by clicking the checkbox next to their name. Select Dispatcher for their role. When you have selected all of your dispatchers, click Done. Note: if you have users who are both drivers and dispatchers depending on the day, add them as Drivers. They will automatically be considered Dispatchers just by using the Dispatch Hub app.
8. Choose whether you would like for your dispatchers to send channel messages to either Dispatchers or non-dispatchers under User Roles. The default is for dispatchers to send channel messages to non-dispatchers: if this is your preference, you can skip this step.
If you would like for your dispatchers to send channel messages to other dispatchers, click the blue wheel. From there, change Type to Speak to selected roles, and click the checkbox next to Dispatcher. Note that this only applies to Mobile Dispatchers, as Dispatch Hub does not yet have the capability to send channel messages to other Dispatchers through the dispatch channel. This can still be accomplished by creating a separate channel for dispatchers to talk to one another.
Part Three: Taking incoming calls on Dispatch Hub
Although you can use Team and Dynamic Channels in Dispatch Hub, it has special features for Dispatch Channels in particular.
Under the calls tab, you will be able to see two types of calls:
1. Pending Calls, which contains new messages sent by drivers to the Dispatch Channel. Dispatchers can listen to their messages before deciding to accept. All dispatchers can see the calls in the Pending queue.
2. Active Calls, which have already been accepted by the dispatcher. When the dispatcher accepts a call, it is removed from the Pending Call queue, and becomes visible only to the Dispatcher who accepted this call.
Part Four: Placing outgoing calls in Dispatch Hub
Dispatchers can also use Dispatch Hub to place outgoing calls to users in Dispatch Channels.
Under the Contacts tab, all active channel users are listed for each Dispatch Channel under Dispatch Channel Users. Dispatchers can then choose to start a call or locate the user on the Map.
Part Five: Transferring calls to pending in Dispatch Hub
If you have accepted a call but are not able to complete it, then you can transfer the call from your 'Active Calls' queue back to 'Pending', where it can be picked up by another dispatcher.
Note: If you do not see this option, please upgrade your Dispatch Hub app to version 11.0.0 or above.
1. Click on the three dots icon for the call that you would like to move back to the pending queue.
2. Click 'Move to Pending.'
3. The call will now be shown in the pending call queue. Note that you will no longer be able to respond to the conversation unless you re-accept the call.
Note: When you place a call back into the Pending Calls queue, other dispatchers will not be able to see the messages that were exchanged while the call was in your Active Calls list, but they will see messages that the driver sent while the call was in the Pending Calls queue. They will also see the name of the dispatcher who moved the call to the Pending Calls queue.
Part Six: Using the map in Dispatch Hub
1. In order for dispatchers to be able to use the Map in dispatch Hub, you will need to give them map permissions. To give them map permissions, simply navigate to their User Page. Then, under User Settings, change Web Console Access to Map Only. This can also be accomplished for many users at once using a User Template.
2. To open the map, first open the Dispatch Hub app. On the menu at the top left of your screen, go to Window > Map.
3. When you click on a specific user on the map, you will see local time, device battery, and speed, in addition to having the option to call them. This is helpful because it gives Dispatchers the option to call a user based on their specific location. If you have the Premium Maps feature, you also have the option to open the user’s location in Google Maps and to view the user’s location history.
Part Seven: Dispatch Settings
Admins can control certain settings for Dispatch Channels from within the Management console. The settings as they are configured in the Management Console are the default for all Dispatch Hub users, but they can also be changed within the Dispatch Hub app.
To configure Dispatch channel settings in the management console: Go to Settings>General Settings and scroll all the way down.
To open the settings within the Dispatch Hub app itself, go to Options >Settings.
Part Eight: Hotkeys
If you are using Dispatch Hub on a Windows Computer, you can enable Hotkeys to use Dispatch Hub while other Applications are running in the foreground. You can set a hotkey to function as a Push-to-Talk button on your currently selected contact or active call from the Dispatch Hub app settings.