Assigning Talk Priority

If your network is relatively busy, you may find it desirable to allow certain users' messages to interrupt others. Talk priority allows dispatchers, managers, or any other user role to interrupt other channel users. A role can be assigned one of three priorities (low, normal, high) from the Admin Console’s Channel Settings screen, granting them interruption permissions.

 

Talk Priority

Behavior*

High

Interrupts Normal and Low priorities

Normal (default)

Interrupts Low priority

Low

Unable to interrupt

Talk priority is assigned by network admins when either creating or modifying roles in the console. 

* Please Note: Existing timeout rules apply when users of the same priority are speaking. Emergency messages interrupt all speakers regardless of talk priority.

To create a new user role + assign talk priority: 

  1. Sign in to your network's management console (yournetworkname.zellowork.com) and go to the Channels tab. 

  2. Click the channel you'd like talk priority assigned. Then, click the icon at the top-right corner of the channel's Roles section. 
    Screenshot 2024-05-17 at 1.10.02 PM.png

  3. Name the new role, and select your intended priority level from the Talk priority dropdown. Click Continue, then select the users you'd like assigned to the priority group. Again, click Continue. 
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To modify an existing role's talk priority:

  1. Sign in to your network's management console (yournetworkname.zellowork.com) and go to the Channels tab. 

  2. Click the channel you'd like talk priority assigned. Scroll down the page to the Roles section, and click the settings icon next to the role that requires modification. 
    Screenshot 2024-05-20 at 9.16.56 AM.png

  3. Modify the talk priority as needed, then click ContinueScreenshot 2024-05-17 at 1.05.36 PM.png

Questions? Contact us or submit a new ticket for support-related inquiries.

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