Dispatch Hub - PC Version
Dispatch Hub - PC Version
On Startup:
Network Name: This is the name of the network that the user would like to log in to. This should be provided by the network administrator if the user is not aware of the network name.
Username and password: The user should have a unique username and password to log in to the Zello Work network. This can be provided by the network administrator if the user is not aware of their username and password.
Sign In - Once the above information is properly entered, clicking this button will initiate sign in and take you to the main display screen.
If a user has previously logged into Dispatch Hub, they will instead see the screen below:
From here, they can click the button to “Continue as…” and they will be logged in with that username. The password is automatically stored from the previous login. If the password has changed since last login, the login attempt will fail.
Alternatively, the user can click “Sign Into a New Account” and they will be taken to the previous login screen.
Menu - the icon in the upper left corner of the application, which looks like three parallel lines, will open the menu.
Edit:
These options under the edit menu are general functions common to all applications.
Options:
Settings:
This will take you to the settings screen, shown below:
Microphone: This will show you which input device is currently designated as the microphone in use by Dispatch Hub. This cannot be changed and is set by your default Windows settings. You can adjust the input volume using the slider.
Speakers: This will show you which output device is currently designated as the speaker in use by Dispatch Hub. This cannot be changed and is set by your default Windows settings. You can adjust the playback volume using the slider.
Push to Talk Button: This will display the currently chosen hotkey for initiating broadcast for voice through Dispatch Hub. This hotkey will be recognized even if the Dispatch Hub app is not the focused application in Windows. If there is no hotkey chosen, this field will display “Not Assigned.” If the user would like to change the hotkey, or set a new hotkey if one has not yet been assigned, they can click into the display field. The display will change to show the text “Press to assign key.” Once this is displayed, the user can hit a key (or combination of keys) to set the hotkey for Push to Talk. For example, if the user presses Ctrl+T, then that key combination is now set as the hotkey. Whenever that users presses Ctrl+T when Dispatch Hub is running on the PC, the broadcast will open and transmit from their microphone. When a hotkey is assigned, there will be a blue circle in this field as well as the hotkey. Clicking that circle will clear the assigned hotkey, allowing for a new hotkey to be assigned, if necessary.
Talk button behavior: There are two options available in this pull-down menu - “Push to talk” or “Toggle to talk.” “Push to talk” will behave like a traditional walkie-talkie - where pressing and holding the button will broadcast, and releasing the button will end the transmission. “Toggle to talk” will change this behavior so that pressing and releasing the button will open the broadcast, and then pressing the button again will end the transmission. The broadcast will remain open until the button is pressed the second time. This is set to “Push to talk” by default.
Close idle active calls: The options in this pull-down menu are “Never” or any full-minute interval between 1 and 5 minutes. This setting will dictate how long an active call will remain active in the display within Dispatch Hub. A user can always manually close a call at any time that it is still active. This is set to “Never” by default.
Play pending call messages: The options in this pull-down menu are “Never,” “When there are no active calls,” and “Always.” By default, this option is set to “Never,” which means that messages that come in when the application is otherwise busy (typically because another call is in progress), the incoming call will be shown as “pending” in Dispatch Hub, and the user can click on that pending call at any time to play the message and/or open a new conversation with that message. “When there are no active calls” will change this behavior so that pending messages will play automatically once the currently active call is closed. “Always” will change the behavior so that pending messages will play automatically as soon as there is not an active transmission being sent and received, regardless of the status of the active conversation.
Quit Zello: This will close the Dispatch Hub application completely. Ctrl+Q will also close the Dispatch Hub application.
Window - In this view, the only functional option is “Minimize,” which will move the app to the quick-launch bar in Windows and remove the Dispatch Hub app from your main display.
Help:
FAQs: This will open a new browser window or tab to take the user to the Dispatch Hub help center in the Zello.com support pages.
Report a problem: This will bring up a screen to send a report to Zello support with a log of the recent activity of the Dispatch Hub application. Note that this does require an internet connection. If you would like this report reviewed as part of a ticket, please follow up this report with an email to paidsupport@zello.com
Once the user enters their email address on this screen, they have the option to describe what they were doing recently, or any details that may be helpful or relevant to the issue that they wish to report. Click “Send” to submit the report and be returned to the previous screen, or click the back arrow in the upper-left corner of the window to return to the previous screen without submitting a report.
Show logs: This will open a Windows navigation window showing the folder where local logs are stored. These .log files can be viewed in any text editor.
About: This will bring up a window displaying the current version of the Dispatch Hub app, as well as additional information about Zello.
On Sign-in:
Menu - the icon in the upper left corner of the application, which looks like three parallel lines, will open the menu.
When signed in, a small status icon will appear showing as a green circle for when the user in in Available status and a small orange circle when the user is in “Busy” status. This status can be changed using the menu:
Edit:
These options under the edit menu are general functions common to all applications.
Options:
Settings:
This will take you to the settings screen, shown below:
Microphone: This will show you which input device is currently designated as the microphone in use by Dispatch Hub. This cannot be changed and is set by your default Windows settings. You can adjust the input volume using the slider.
Speakers: This will show you which output device is currently designated as the speaker in use by Dispatch Hub. This cannot be changed and is set by your default Windows settings. You can adjust the playback volume using the slider.
Push to Talk Button: This will display the currently chosen hotkey for initiating broadcast for voice through Dispatch Hub. This hotkey will be recognized even if the Dispatch Hub app is not the focused application in Windows. If there is no hotkey chosen, this field will display “Not Assigned.” If the user would like to change the hotkey, or set a new hotkey if one has not yet been assigned, they can click into the display field. The display will change to show the text “Press to assign key.” Once this is displayed, the user can hit a key (or combination of keys) to set the hotkey for Push to Talk. For example, if the user presses Ctrl+T, then that key combination is now set as the hotkey. Whenever that users presses Ctrl+T when Dispatch Hub is running on the PC, the broadcast will open and transmit from their microphone. When a hotkey is assigned, there will be a blue circle in this field as well as the hotkey. Clicking that circle will clear the assigned hotkey, allowing for a new hotkey to be assigned, if necessary.
Talk button behavior: There are two options available in this pull-down menu - “Push to talk” or “Toggle to talk.” “Push to talk” will behave like a traditional walkie-talkie - where pressing and holding the button will broadcast, and releasing the button will end the transmission. “Toggle to talk” will change this behavior so that pressing and releasing the button will open the broadcast, and then pressing the button again will end the transmission. The broadcast will remain open until the button is pressed the second time. This is set to “Push to talk” by default.
Close idle active calls: The options in this pull-down menu are “Never” or any full-minute interval between 1 and 5 minutes. This setting will dictate how long an active call will remain active in the display within Dispatch Hub. A user can always manually close a call at any time that it is still active. This is set to “Never” by default.
Play pending call messages: The options in this pull-down menu are “Never,” “When there are no active calls,” and “Always.” By default, this option is set to “Never,” which means that messages that come in when the application is otherwise busy (typically because another call is in progress), the incoming call will be shown as “pending” in Dispatch Hub, and the user can click on that pending call at any time to play the message and/or open a new conversation with that message. “When there are no active calls” will change this behavior so that pending messages will play automatically once the currently active call is closed. “Always” will change the behavior so that pending messages will play automatically as soon as there is not an active transmission being sent and received, regardless of the status of the active conversation.
Quit Zello: This will close the Dispatch Hub application completely. Ctrl+Q will also close the Dispatch Hub application.
Window:
Minimize: This will move the app to the quick-launch bar in Windows and remove the Dispatch Hub app from your main display.
Zoom: This option has no function in this version of Dispatch Hub.
Map: Opens a new window with the Map view, if location tracking/maps is supported by the network. This window will be covered in another section of this document. If the Map window is already open, then this will bring that window to the front of the display.
Calls: This option has no function when viewing from this part of the application.
Help:
FAQs: This will open a new browser window or tab to take the user to the Dispatch Hub help center in the Zello.com support pages.
Report a problem: This will bring up a screen to send a report to Zello support with a log of the recent activity of the Dispatch Hub application. Note that this does require an internet connection. If you would like this report reviewed as part of a ticket, please follow up this report with an email to paidsupport@zello.com
Once the user enters their email address on this screen, they have the option to describe what they were doing recently, or any details that may be helpful or relevant to the issue that they wish to report. Click “Send” to submit the report and be returned to the previous screen, or click the back arrow in the upper-left corner of the window to return to the previous screen without submitting a report.
Show logs: This will open a Windows navigation window showing the folder where local logs are stored. These .log files can be viewed in any text editor.
About: This will bring up a window displaying the current version of the Dispatch Hub app, as well as additional information about Zello.
Questions? Contact us or submit a new ticket for support-related inquiries.